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Software Licensing Operations
- What is the difference between a license and media?
- If I buy a software license do I need to purchase media?
- If I order media for my licensed software, how will I receive it and how long will it take to get it?
- What is your return/refund policy?
- Once my department purchases a MATLAB license, how do I gain access to usage of the software?
- Under the Adobe products page; What is the difference between a new license, uplift license, and conc. license?
- What is the difference between a license and media?
Answer: A software license is basically the permission given by the product manufacturer to use their software. The media is the actual tool (CD format) used to install the software.
- If I buy a software license do I need to purchase media?
Answer: Before adding media to your order form when purchasing a license, check with your departments’ IT representative to see if they do not already possess a copy if the installation media. If they DO NOT have a copy of the media then it is ok to purchase the license and media. You cannot purchase media alone without first having a license, or purchasing the license along with the media.
- If I order media for my licensed software, how will I receive it and how long will it take to get it?
Answer: Since software is only ordered through FSU faculty and staff, we provide delivery only to those located on the FSU main campus. Any other FSU department not located on the main campus that wishes to order media will need to pick up their product at Software Licensing UCC6111. In addition, our average turn around time from receiving an ID requisition to delivery of a license and/or media is approximately two working days. In some circumstances however, availability of product, delivery person schedule, campus mail, and other related issues may arise that lengthens the time of product receipt.
- What is your return/refund policy?
For returns: If you receive media and upon installation the disc does not run or sends up errors, please contact Software Licensing with a description of the problems. In some cases a disc error may be occurring and we will provide you with another copy once the original disc you received is returned to Software Licensing. We also ask that you not mark on any disc you may think is “bad”. We usually test media that is reported “bad” for documentation, and prefer to receive returned media in its original condition.
For refunds: Our policy is, once an ID requisition has been accepted by Software Licensing, that all product requests and descriptions are final. The signature provided by the authorized department budget representative on the ID Req. is an agreement of this policy. If a Software Licensing employee sees any problems or discrepancies with the order, they contact the department directly to fix and/or make adjustments to the order, if not the order is processed. In cases where a faculty/staff/department orders the wrong product, Software Licensing evaluates these instances on a case by case basis.
- Once my department purchases a MATLAB license, how do I gain access to usage of the software?
Answer: There is no “media” for the MATLAB software. The program is held on a server that is currently maintained by University Software Licensing personnel. Once a request for the software license is submitted and processed a copy is sent to the technical personnel and access is then granted to the MATLAB software.
- Under the Adobe products page; What is the difference between a new license, uplift license, and conc. license?
Answer: A New License permits use of the purchased software on a single computer. A conc. (or Concurrent) license allows installation of the software on up to 3 computers. Under the concurrent license agreement, the software that is intsalled onto multiple computers cannot be run at the same time. An Uplift license changes previously purchased New Licenses into a concurrent license, allowing you to install the program onto 2 additional computers, again as long as that program is not run at the same time.
*University Software Licensing welcomes all questions, comments, and suggestions from the faculty and staff at Florida State University. If you find that there are some general topics/issues that should be addressed in our FAQ sections, please feel free to contact us via email at license@us.fsu.edu*
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